Canvas los rios9/25/2023 Users have voiced their frustration with the DUO App: the app has a two-star rating, out of five possible stars, on the Apple App Store, and a 2.7-star rating out of five on the Google Play store. There needs to be protection for the important information of students and staff. If the LRCCD plans to keep the DUO App it needs to add the protection to the eServices login as well. The most important information is stored in eServices, so why is that not also being protected by the DUO App? But when logging in to eServices, the extra step of protection is not there. When logging on to Canvas, two-factor authentication is required. The concept of having a two-factor authentication method to protect the important information of staff and students is good, but the execution of it is not. Issues such as adding the two-factor authentication to the eServices login, making logging in easier when switching devices and making it easier to switch accounts to new devices are problematic and need to be addressed. While the idea of adding extra protection is a good thing, the execution and functionality are not where they should be. During the fall 2021 semester, the Los Rios Community College District added the DUO App as a way to include two-factor authentication, which adds an extra layer of protection for a user when logging into Canvas.
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